BUILD STRONG RELATIONSHIPS

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Loyalty to products is good, but loyalty to people is even better. Create strong relationships with customers, clients, vendors, and your team.

Businesses are the sum of their relationships. Leaders see positive results when they strengthen the web of relationships that exist between clients, employees, vendors, and your leaders. Creating supportive relationships improves employee retention and customer satisfaction and make both clients and team members more loyal to your company.

Trust among team members is driven by openness and accurate information. Great companies establish relationships of respect, gratitude, support, caring, and forgiveness.

Three Resources for Building Strong Internal & External Relationships

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98%: HOW ONE COMPANY MASTERED EXCEPTIONAL CUSTOMER SERVICE

Service Express has a remarkable 98% customer retention rate; it is the engine that drives their profit model. Here’s how they do it.

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HAPPY PEOPLE MAKING PEOPLE HAPPY: ONE COMPANY’S RECIPE FOR SUCCESS

How do you delight customers? Have happy employees are problem-solvers and solution- finders. Learn how one company does it in this short video.

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PUT PEOPLE FIRST … AND RESULTS WILL FOLLOW: THE CIRCLE OF GROWTH

The exceptional companies we study tell us one thing: engaged employees make happy customers, who drive your long-term profit. Find new ideas for putting people first.

LEARN MORE ABOUT DEVELOPING STRONG RELATIONSHIPS IN YOUR COMPANY

Bring Your Self to Work: How Embracing Individuality Builds Trust & Drives Results

Bring Your Self to Work: How Embracing Individuality Builds Trust & Drives Results

“Coming to work here was like being able to breathe for the first time,” said one New Belgium employee. The company embraces individuality and encourages employees to be themselves; the result is a financially successful workplace with a culture that abounds in trust and diversity. How to use this video:  Watch this video with your […] → Continue Reading Bring Your Self to Work: How Embracing Individuality Builds Trust & Drives Results

98%: How One Company Has Mastered Exceptional Customer Service

98%: How One Company Has Mastered Exceptional Customer Service

Exceptional customer service comes from building servant leadership within your company. […] → Continue Reading 98%: How One Company Has Mastered Exceptional Customer Service

Make Your Boss Work for You: How One Company’s Fierce Commitment to Personal, Professional, and Financial Goals Drives Corporate Success

Make Your Boss Work for You: How One Company’s Fierce Commitment to Personal, Professional, and Financial Goals Drives Corporate Success

How do you give team members a sense of ownership in the company, so they work harder, perform better, and reach goals? Make it clear how their performance at work directly impacts their personal financial goals. At Service Express, a national firm providing data-center maintenance, senior leaders believe their number one objective is to help […] → Continue Reading Make Your Boss Work for You: How One Company’s Fierce Commitment to Personal, Professional, and Financial Goals Drives Corporate Success

Put People First…and Results Will Follow

Put People First…and Results Will Follow

In our previous series, we focused on how the exceptional companies we study as part of the Return on Values research project hire and retain top talent. In this series, we want to address what they do with people once they’re in the door. Universally, the companies in our study have a “people first” approach […] → Continue Reading Put People First…and Results Will Follow

SOLD: How New Belgium Brewing Sold the Company to the Employees – and Became More Successful in the Process

SOLD: How New Belgium Brewing Sold the Company to the Employees – and Became More Successful in the Process

For privately-owned companies, knowing when to sell, and to whom, is a stressful decisions. Kim Jordan, founder of New Belgium Brewing, wanted to make sure her company passed into the hands of someone who shared her values and hopes for the company. Ultimately, her decision on a buyer had significant financial implications for the company and […] → Continue Reading SOLD: How New Belgium Brewing Sold the Company to the Employees – and Became More Successful in the Process

Lead with 4x the Impact: How Positive Energy Drives Performance

Lead with 4x the Impact: How Positive Energy Drives Performance

The most important factor in predicting the effectiveness of your leaders is a metric you’ve never thought to measure. Find a way to leverage it, and you’ll increase team performance by a factor of four. Organizational development expert Dr. Kim Cameron, co-principal investigator for the Return on Values project and a professor with the Ross […] → Continue Reading Lead with 4x the Impact: How Positive Energy Drives Performance

Happy People Making People Happy: One Company’s Recipe for Success

Happy People Making People Happy: One Company’s Recipe for Success

Team members at Blue Plate Catering are clear on their calling –as you’ll hear them say repeatedly, they’re “Just happy people making people happy.” With that kind of mantra, it’s no surprise CEO Jim Horan is leading a successful company. Find out how in this video. Watch this video with your senior leadership team, then use […] → Continue Reading Happy People Making People Happy: One Company’s Recipe for Success

Three Proven Steps to Building Customer Loyalty

Three Proven Steps to Building Customer Loyalty

In most businesses, customer loyalty is fundamental to long-term growth. So how do you build strong relationships with customers? CEO Jim Horan of Blue Plate Catering has created a team of experts on this topic. In this short video, they share their top three tips for building customer loyalty. Watch this video with your senior […] → Continue Reading Three Proven Steps to Building Customer Loyalty