BUILD STRONG RELATIONSHIPS
Loyalty to products is good, but loyalty to people is even better. Create strong relationships with customers, clients, vendors, and your team.
Businesses are the sum of their relationships. Leaders see positive results when they strengthen the web of relationships that exist between clients, employees, vendors, and your leaders. Creating supportive relationships improves employee retention and customer satisfaction and make both clients and team members more loyal to your company.
Trust among team members is driven by openness and accurate information. Great companies establish relationships of respect, gratitude, support, caring, and forgiveness.
Three Resources for Building Strong Internal & External Relationships
Service Express has a remarkable 98% customer retention rate; it is the engine that drives their profit model. Here’s how they do it.
How do you delight customers? Have happy employees are problem-solvers and solution- finders. Learn how one company does it in this short video.
The exceptional companies we study tell us one thing: engaged employees make happy customers, who drive your long-term profit. Find new ideas for putting people first.