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Two Strategies for Building Community: Be Local, Be Flexible

Having strong community roots can motivate employees and build a positive reputation for your company. How do you develop those roots? Leaders at Fresno First Bank say it takes two strategies: be local, be flexible. They explain how in this short video. How to use this video:  Watch this video with your senior leadership team, […] → Continue Reading Two Strategies for Building Community: Be Local, Be Flexible

Three Steps to Creating a Passionate Workforce

Would you describe your team members as passionate? If not, then you may be missing out on the benefits of a powerfully engaged workforce. In this short video, associates from Fresno First Bank share how they create a passionate, motivated, productive workforce. How to use this video:  Watch this video with your senior leadership team, […] → Continue Reading Three Steps to Creating a Passionate Workforce

Three Pillars of a People-Focused, Results-Driven Culture

Is it possible to be both data-driven and people-focused? The leaders at Service Express, a national data center maintenance firm, believe it is. They explain the three pillars of their results-focused culture in this short video, part of the Return on Values (ROV) research project. How to use this video:  Watch this video with your […] → Continue Reading Three Pillars of a People-Focused, Results-Driven Culture

How to Empower Your People & Save Yourself from Burnout: Coach, Don’t Tell

Prevent burnout and build a team of expert problem solvers by coaching employees rather than giving answers. […] → Continue Reading How to Empower Your People & Save Yourself from Burnout: Coach, Don’t Tell

98%: How One Company Has Mastered Exceptional Customer Service

Exceptional customer service comes from building servant leadership within your company. […] → Continue Reading 98%: How One Company Has Mastered Exceptional Customer Service

Betting on the Future: Three Keys to Long-Term Growth

Leaders who operate from a strong, values-driven perspective, often take a long-term view of their company. They focus on building strong relationships within an industry or community, knowing these pay off over time. Hear how one CEO plans for the future in this short video. Watch this video with your senior leadership team, then use the […] → Continue Reading Betting on the Future: Three Keys to Long-Term Growth

Three Proven Steps to Building Customer Loyalty

In most businesses, customer loyalty is fundamental to long-term growth. So how do you build strong relationships with customers? CEO Jim Horan of Blue Plate Catering has created a team of experts on this topic. In this short video, they share their top three tips for building customer loyalty. Watch this video with your senior […] → Continue Reading Three Proven Steps to Building Customer Loyalty

Happy People Making People Happy: One Company’s Recipe for Success

Team members at Blue Plate Catering are clear on their calling –as you’ll hear them say repeatedly, they’re “Just happy people making people happy.” With that kind of mantra, it’s no surprise CEO Jim Horan is leading a successful company. Find out how in this video. Watch this video with your senior leadership team, then use […] → Continue Reading Happy People Making People Happy: One Company’s Recipe for Success

Want Great Leaders? Challenge them to do Great Things

In 2001, Blue Plate Catering launched a $10 million dollar project to build a high-profile Chicago restaurant. The project alone would double what the company was worth – if they could succeed. Without money in the bank or investors, it was a big risk. So why did CEO Jim Horan proceed? He moved forward in […] → Continue Reading Want Great Leaders? Challenge them to do Great Things

How to Build a People-Centered Culture from the Ground Up

“We don’t like command and control. Change the way you lead, or we’re leaving.” That was the strong message that CEO Tom Walter of Tasty Catering heard from his company’s high potential team members. “Change to what?” was his response. Over the next few months the Chicago-based catering company created an innovative, team-based culture that […] → Continue Reading How to Build a People-Centered Culture from the Ground Up