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98%: How One Company Has Mastered Exceptional Customer Service

Exceptional customer service comes from building servant leadership within your company. […] → Continue Reading 98%: How One Company Has Mastered Exceptional Customer Service

Three Proven Steps to Building Customer Loyalty

In most businesses, customer loyalty is fundamental to long-term growth. So how do you build strong relationships with customers? CEO Jim Horan of Blue Plate Catering has created a team of experts on this topic. In this short video, they share their top three tips for building customer loyalty. Watch this video with your senior […] → Continue Reading Three Proven Steps to Building Customer Loyalty

The Circle of Growth: Driving Profit with a People-Focused Culture

BerylHealth, a healthcare customer service company, charges 40 percent more than its closest competitor and has employee retention rates that are unheard of in the call center industry. Beryl’s leaders don’t believe this is a coincidence: their business model is built on the idea that investing in a fun and family-centered culture leads to employee […] → Continue Reading The Circle of Growth: Driving Profit with a People-Focused Culture