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Put People First…and Results Will Follow

In our previous series, we focused on how the exceptional companies we study as part of the Return on Values research project hire and retain top talent. In this series, we want to address what they do with people once they’re in the door. Universally, the companies in our study have a “people first” approach […] → Continue Reading Put People First…and Results Will Follow

How to ‘Marry Up’: Hiring and Retaining Talent that’s Out of Your League (Part 1)

How to Buy Top Talent “Boy, he really married up.” It’s a refrain we’ve all heard, or uttered, sometimes in jest – as a jabbing compliment to a lucky young man – or sometimes in befuddlement –spoken in wonder at an unlikely partnership. In either case, the message is clear: you’re looking at someone who […] → Continue Reading How to ‘Marry Up’: Hiring and Retaining Talent that’s Out of Your League (Part 1)

The Circle of Growth: Driving Profit with a People-Focused Culture

BerylHealth, a healthcare customer service company, charges 40 percent more than its closest competitor and has employee retention rates that are unheard of in the call center industry. Beryl’s leaders don’t believe this is a coincidence: their business model is built on the idea that investing in a fun and family-centered culture leads to employee […] → Continue Reading The Circle of Growth: Driving Profit with a People-Focused Culture

The Many Benefits of Kindness

Much has been written about achieving work-life balance, but we all know the truth: sometimes life just runs right over the top of work. Family emergencies happen, relationships end, and health concerns hit hard – making it impossible for a person to focus on their work, at least in the short-term. By law companies provide […] → Continue Reading The Many Benefits of Kindness

Decision Day: How to Fire with Dignity & Respect

No matter how hard you work to hire the right people, every leader eventually finds it necessary to let an employee go. The way in which you fire an underperforming or poor culture-fit employee reflects greatly on your character as a leader and the values of your company. In this short video, part of the […] → Continue Reading Decision Day: How to Fire with Dignity & Respect

The Secret Sauce: Hire, Train, and Incentivize for Culture Fit

When an HR recruiter screens an applicant for BerylHealth, she almost always starts with one simple question: Define compassion. And then she waits in silence until the applicant responds. Because Beryl executives believe culture fit is the most important aspect in determining a candidate’s potential success with the organization, the applicant’s response reveals a lot […] → Continue Reading The Secret Sauce: Hire, Train, and Incentivize for Culture Fit

Getting Clear about Culture: Four Lessons from Remarkable Companies

A few years ago, our Center conducted a small study to identify the values publicly held by companies on the Fortune 500 list. We found a wide range, and yet also a significant amount of overlap. Frequently cited values included: That’s a great list. It’s an inspiring list. It’s also a long list. It would […] → Continue Reading Getting Clear about Culture: Four Lessons from Remarkable Companies

The Campsite Theory of Firing

When my children were young, family vacations were often spent at campgrounds within national parks, where one rule prevailed: leave the campsite better than you found it. The idea, of course, is to respect the natural environment by not just picking up your own trash, but by picking up rubbish others have left behind as […] → Continue Reading The Campsite Theory of Firing

Stumbling onto the Best Ways to Create Culture

My wife Beverlee and I have been married for nearly three decades; I have to tell you – we got lucky. Through a lot of trial and error and forgiveness, we’ve stumbled onto a way to make our relationship work. No one sat us down, in our early twenties, and said, “Here’s the way to […] → Continue Reading Stumbling onto the Best Ways to Create Culture