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Return on Values Feature: Why Love is the First Leadership Skill You Should Develop

Research shows that love for your employees positively influences perceptions of leadership. […] → Continue Reading Return on Values Feature: Why Love is the First Leadership Skill You Should Develop

Three Pillars of a People-Focused, Results-Driven Culture

Is it possible to be both data-driven and people-focused? The leaders at Service Express, a national data center maintenance firm, believe it is. They explain the three pillars of their results-focused culture in this short video, part of the Return on Values (ROV) research project. How to use this video:  Watch this video with your […] → Continue Reading Three Pillars of a People-Focused, Results-Driven Culture

How to Empower Your People & Save Yourself from Burnout: Coach, Don’t Tell

Prevent burnout and build a team of expert problem solvers by coaching employees rather than giving answers. […] → Continue Reading How to Empower Your People & Save Yourself from Burnout: Coach, Don’t Tell

98%: How One Company Has Mastered Exceptional Customer Service

Exceptional customer service comes from building servant leadership within your company. […] → Continue Reading 98%: How One Company Has Mastered Exceptional Customer Service

Featured Company: Fresno First Bank

Fresno First Bank Empowering Employees through Ownership Thinking California’s Fresno First Bank has outpaced their industry with exceptional growth despite tough economic conditions. The bank’s leadership attributes this record-setting growth to their empowered employees who are part owners in the bank and have a clear understanding of what does and does not make the company profitable. This […] → Continue Reading Featured Company: Fresno First Bank

We’re Speaking the Same Language, but We Still Need a Translator: Three Ways to Get Clear about Values

In business, it is easy to speak the same language and still need a translator. The problem isn’t that the words aren’t understood; it’s that the underlying meaning is missed. My colleague Dr. Richard Boyatzis, from Case Western Reserve University, shares a perfect illustration of this. He tells the story of being in a classroom […] → Continue Reading We’re Speaking the Same Language, but We Still Need a Translator: Three Ways to Get Clear about Values

Betting on the Future: Three Keys to Long-Term Growth

Leaders who operate from a strong, values-driven perspective, often take a long-term view of their company. They focus on building strong relationships within an industry or community, knowing these pay off over time. Hear how one CEO plans for the future in this short video. Watch this video with your senior leadership team, then use the […] → Continue Reading Betting on the Future: Three Keys to Long-Term Growth

Three Proven Steps to Building Customer Loyalty

In most businesses, customer loyalty is fundamental to long-term growth. So how do you build strong relationships with customers? CEO Jim Horan of Blue Plate Catering has created a team of experts on this topic. In this short video, they share their top three tips for building customer loyalty. Watch this video with your senior […] → Continue Reading Three Proven Steps to Building Customer Loyalty

Happy People Making People Happy: One Company’s Recipe for Success

Team members at Blue Plate Catering are clear on their calling –as you’ll hear them say repeatedly, they’re “Just happy people making people happy.” With that kind of mantra, it’s no surprise CEO Jim Horan is leading a successful company. Find out how in this video. Watch this video with your senior leadership team, then use […] → Continue Reading Happy People Making People Happy: One Company’s Recipe for Success

Want Great Leaders? Challenge them to do Great Things

In 2001, Blue Plate Catering launched a $10 million dollar project to build a high-profile Chicago restaurant. The project alone would double what the company was worth – if they could succeed. Without money in the bank or investors, it was a big risk. So why did CEO Jim Horan proceed? He moved forward in […] → Continue Reading Want Great Leaders? Challenge them to do Great Things