Team members at Blue Plate Catering are clear on their calling –as you’ll hear them say repeatedly, they’re “Just happy people making people happy.” With that kind of mantra, it’s no surprise CEO Jim Horan is leading a successful company. Find out how in this video.
Watch this video with your senior leadership team, then use the questions below to launch a discussion on happiness and success.
Horan and his team share four ways to build a team that makes customers happy:
- Hire happy people.
- Build strong teams.
- Find creative solutions.
- Savor the results.
With this in mind, discuss the following questions:
- How do your hiring processes seek out happy attitudes? How do you find people who are passionate about your field and love working with others?
- Happiness is often derived through others. How do you create strong teams? Ask each leader to think of a time their team faced a project with remarkable together-ness. Tell the stories.
- Satisfying others means resolving concerns and fixing problems. This often requires out-of-the-box thinking. What do you do to encourage solution-finding? How are innovative ideas rewarded?