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SOLD: How New Belgium Brewing Sold the Company to the Employees – and Became More Successful in the Process

For privately-owned companies, knowing when to sell, and to whom, is a stressful decisions. Kim Jordan, founder of New Belgium Brewing, wanted to make sure her company passed into the hands of someone who shared her values and hopes for the company. Ultimately, her decision on a buyer had significant financial implications for the company and […] → Continue Reading SOLD: How New Belgium Brewing Sold the Company to the Employees – and Became More Successful in the Process

Three Pillars of a People-Focused, Results-Driven Culture

Is it possible to be both data-driven and people-focused? The leaders at Service Express, a national data center maintenance firm, believe it is. They explain the three pillars of their results-focused culture in this short video, part of the Return on Values (ROV) research project. How to use this video:  Watch this video with your […] → Continue Reading Three Pillars of a People-Focused, Results-Driven Culture

98%: How One Company Has Mastered Exceptional Customer Service

Exceptional customer service comes from building servant leadership within your company. […] → Continue Reading 98%: How One Company Has Mastered Exceptional Customer Service

Betting on the Future: Three Keys to Long-Term Growth

Leaders who operate from a strong, values-driven perspective, often take a long-term view of their company. They focus on building strong relationships within an industry or community, knowing these pay off over time. Hear how one CEO plans for the future in this short video. Watch this video with your senior leadership team, then use the […] → Continue Reading Betting on the Future: Three Keys to Long-Term Growth

Three Proven Steps to Building Customer Loyalty

In most businesses, customer loyalty is fundamental to long-term growth. So how do you build strong relationships with customers? CEO Jim Horan of Blue Plate Catering has created a team of experts on this topic. In this short video, they share their top three tips for building customer loyalty. Watch this video with your senior […] → Continue Reading Three Proven Steps to Building Customer Loyalty

Better Bottom Lines Through Open-Book Management

Growth is not the same as profit. That’s a hard business lesson many small and mid-size business leaders learn. Developing a company that focuses on profitability take a concentrated effort. Some leaders, like the executives at Tasty Catering, have found it’s made easier through open-book management and the Great Game of Business.  Learn more from […] → Continue Reading Better Bottom Lines Through Open-Book Management

Keep Top Talent by Making Them CEO of Their Own Company

Brain drain is a real concern for small businesses. A talented colleague’s capacity may expand faster than the business around her, making it tempting for the team member to leave for more responsibility and a bigger pay check at a larger firm. Chicago’s Tasty Catering has found a unique way to keep high capacity colleagues on […] → Continue Reading Keep Top Talent by Making Them CEO of Their Own Company

The Circle of Growth: Driving Profit with a People-Focused Culture

BerylHealth, a healthcare customer service company, charges 40 percent more than its closest competitor and has employee retention rates that are unheard of in the call center industry. Beryl’s leaders don’t believe this is a coincidence: their business model is built on the idea that investing in a fun and family-centered culture leads to employee […] → Continue Reading The Circle of Growth: Driving Profit with a People-Focused Culture

Four Principles for Sustainable Growth

Explosive growth – sales numbers that are off the charts – is like a car racing down a highway: sure, you’re getting where you want to go fast, but you also run a high risk of crashing. Sustainable growth – like the five straight years of bottom line revenue growth experienced by Integrated Project Management […] → Continue Reading Four Principles for Sustainable Growth